All Deck Refunds & Returns
If you have any questions about our refund policy or need assistance with a return, please contact us at:
info@alldeck.com or (858) 558-0800
Refunds & Returns Policy
Effective Date: June 18th, 2024
At All Deck, we are committed to providing high-quality deck coatings to our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility:
- You have 30 days from the date of purchase to return a paint product.
- The paint must be unopened, unused, and in the original packaging.
- Custom-mixed paints are not eligible for return or refund.
Process:
- Contact our customer service at (858) 558-0800 or info@alldeck.com to initiate a return.
- Provide proof of purchase and reason for return.
- Our team will provide you with a return authorization and instructions for shipping the product back to us.
Refunds
Inspection:
- Once we receive your returned paint, we will inspect it to ensure it meets the eligibility criteria.
- We will notify you of the inspection results within 7 business days of receiving the return.
Approval:
- If the return is approved, we will process a refund to your original method of payment.
- Refunds should take 5-10 business days to appear in your account, depending on your bank or card issuer’s policies.
Shipping
Return Shipping Costs:
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Damage:
- If the product was damaged during shipping to you, please contact us immediately for a replacement or refund.
Exchanges
Defective or Damaged Products:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at (858) 558-0800